Frequently Asked Questions

Product Delivery

We offer a Home Delivery service. (1) Home Delivery – Small items (2) Home Delivery – Large items. Times and cost for deliveries will vary depending on the location. For more information, please see our delivery information page.

The delivery method differs because we use a courier service to deliver small items while we use our own vans or have partners to deliver the large items

For more details on delivery, please visit our delivery information page.

You may update your BYFT.Store address book by clicking the ‘my account’ link at the top of the page, logging in using your username and password and selecting ‘address book’ from where you can add, remove, and amend your addresses.

If you have already placed an order change made in this area will not alter their delivery details. Once an order has been placed it is often not possible for us to change the delivery address.

Order Information

You can view your orders at any time using our website. Simply follow the steps below.

Log in to our website and click on ‘my account’ at the top of the page.

Click on the link ‘View Orders’ on the left of the page. This will show you your order history.

You can track your order online using a unique order tracking link that is sent to you via email. The order tracking link is available on the dispatch email that is sent after you receive your order confirmation. In order to track your order, please follow the steps below.

Check your inbox for the order dispatch email

Once received, click on the order tracking link to take you to our courier’s website

Review & track your order

Your order confirmation email will inform you of the expected lead time for delivery. Our courier company will attempt to call you should they not have enough delivery information to deliver your order.

Your order may be cancelled for a number of reasons. The most common reasons for this are:-

  • High demand of goods – In this event, you will receive an email confirming the cancellation and what to do next.
  • If you requested a cancellation. You’ll receive a confirmation email once this has been done.
  • If we’ve been unsuccessful in delivering the order to your chosen delivery address.
  • All risk in the Products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the address specified in your order or collected from our store (as appropriate) and we will not be liable for a refund or a replacement in the event the address you specified is incorrect.
  • If payment was not successful
  • If the order was not collected from the selected store within the collection period of 7 days

All payments will be charged once your order is confirmed. This is applicable on both credit and debit cards.

When you place an order on our website, we will reply to you with an email confirming your order and all delivery and billing address details, including all the items you have ordered.

Please check that all the information is correct on this confirmation email as incorrect information can cause delays on your order.

Refunds & Returns Information

BYFT.Store is dedicated to making your shopping experience seamless. We will be happy to refund or exchange any item(s)* that you are not completely satisfied with, as long as they are returned in an unused condition and in their original packaging, within 7 days of receipt of your order with a copy of the Invoice.

Please visit our Terms & Conditions of Sale page for full details.

How do refunds work with Buy Now Pay Later?

All refunds will be issued according to the store’s policy for returns and cancellations. Once the store has registered your return or cancellation with the Shop Now Pay Later provider, your refund will be processed. Here’s what you can expect with your refund:

  1. If the refunded amount is less than the remaining payments, then the remaining payments will be adjusted against accordingly.
  2. If the refunded amount is more than the remaining payments, then the remaining payments will be cancelled, and the rest will be refunded.

Discount Voucher Information

Please be aware that once you’ve applied the voucher code, it cannot be used again, so please do not apply it until you’re sure that you’re ready to place and pay for your order.

Most common reasons for promotion codes not working are: being out of date; being applied to products that are not eligible or the set order limit not being reached.

If you’re still having problems, you can also contact us using our quick form and we’ll be happy to explain how you can redeem your discount online.

We’re sorry that you haven’t received your confirmation email. If our email address is not in your address book or safe list, it may have been classed as spam mail, meaning that it might not have appeared in your inbox. It is also worth checking that your email address has been entered into your account correctly. Usually, our confirmation emails are usually sent within a few minutes of an order being placed. However, when our site is very busy, you may have to wait a little bit longer before you receive your email.

Cash On Delivery

After an order is placed, have a customer servWelcome to our Order Verification and Security page. At BYFT Store, we prioritize the security of your online transactions and strive to provide a seamless shopping experience. Below, you’ll find information about our order verification process and the security measures we have in place to protect your personal representative call the customer to verify the order details. This can include confirming the order items, delivery address, and contact information. Assure the customer that the call is for security purposes and to ensure a smooth delivery process.

Upon placing an order on our website, you’ll receive an initial confirmation email with details of your purchase.

To ensure the accuracy of your order and prevent fraudulent transactions, our team may reach out via phone call or email to confirm order details, such as product selections, delivery address, and contact information.

We’ll verify your chosen payment method and delivery address to ensure a smooth and secure transaction.

Before shipping your order, we’ll provide a final confirmation to ensure everything is correct and to your satisfaction.

Security Measures

We utilize trusted payment gateways with advanced encryption to safeguard your financial information during transactions.

Your personal and financial data is encrypted to protect it from unauthorized access or interception.

We conduct regular security audits and updates to maintain the integrity of our systems and protect against emerging threats.

We adhere to industry standards and regulations, including PCI DSS (Payment Card Industry Data Security Standard), to ensure the highest level of security for your online transactions.

Benefits to Customers

Our verification process helps protect your personal information from unauthorized access or misuse.

By verifying orders and ensuring the legitimacy of transactions, we minimize the risk of fraudulent activity.

Our commitment to security and transparency builds trust and confidence in our brand, giving you peace of mind when shopping with us.