Frequently Asked Questions

Product Delivery

We offer a Home Delivery service. (1) Home Delivery – Small items (2) Home Delivery – Large items. Times and cost for deliveries will vary depending on the location. For more information, please see our delivery information page.

The delivery method differs because we use a courier service to deliver small items while we use our own vans or have partners to deliver the large items

For more details on delivery, please visit our delivery information page.

You may update your BYFT.Store address book by clicking the ‘my account’ link at the top of the page, logging in using your username and password and selecting ‘address book’ from where you can add, remove, and amend your addresses.

If you have already placed an order change made in this area will not alter their delivery details. Once an order has been placed it is often not possible for us to change the delivery address.

General

We are open Monday to Saturday 9am to 5pm (UAE Local Time). You can also contact us using our quick form and our team will get back to you as soon as possible.

We’re sorry to hear you’re thinking about unsubscribing. Simply login to your account on our website and follow the quick steps below.

Click on the ‘My Account’ link at the top of the website.

Click on the ‘Communication Preferences’

Simply un-tick the email check box and click ‘Save’.

You will see a message telling you that the subscription has been removed.

If you wish to subscribe to the newsletters again at any time, simply navigate to this section, tick the check box, and click ‘Save’.

You can also unsubscribe by clicking on the unsubscribe link at the end of any promotional email. On click, you will navigate to the un-subscription page on the website where once you enter the reason for un-subscription and click ‘Unsubscribe’, you can start a new shopping journey.

Once an order has been placed, we are unable to change your payment information. By default, we do not store any payment information on our systems.

To update or change your personal information please log-in to potterybarnae.com using the ‘sign in / register’ link at the top of the page. If you are already signed in, please click the ‘my account’ link at the top of the page. Then select ‘my details and contact preferences’. From this section you may view and amend your password, address, Wishlist and contact details including choosing how you would like us to contact you.

The.BYFT.Store is an online ecommerce platform, open 24 hours, and 7 days a week for your shopping pleasure. We don’t have a physical shop to visit but offer the convenience of shopping anywhere and anytime and delivery direct to your door. You can sign up to our newsletter and keep an eye on our social media pages for updates.

The.BYFT.Store is an online community and so we’re all about emails to get started.

But we are here to listen to you, You can mail us at online@byft.store and we will reach out to you!

Any resident of the UAE that’s over the age of 18 can use any one of our Shop Now Pay Later providers

Spending limits are based on a number of factors including the type of products you’re buying, the store you’re buying from and your history with that Shop Now Pay Later provider

If you have an existing account with us and have forgotten your password, please click the ‘sign in / register’ link at the top of the page. Click the ‘Forgotten your password?’ link. We will then send you an email with instructions to reset your password. If you don’t receive your password reset email within 1 hour, please check your spam folder. If the email is not in your spam folder, please request another by contacting our customer care team

Order Information

You can view your orders at any time using our website. Simply follow the steps below.

Log in to our website and click on ‘my account’ at the top of the page.

Click on the link ‘View Orders’ on the left of the page. This will show you your order history.

You can track your order online using a unique order tracking link that is sent to you via email. The order tracking link is available on the dispatch email that is sent after you receive your order confirmation. In order to track your order, please follow the steps below.

Check your inbox for the order dispatch email

Once received, click on the order tracking link to take you to our courier’s website

Review & track your order

Your order confirmation email will inform you of the expected lead time for delivery. Our courier company will attempt to call you should they not have enough delivery information to deliver your order.

Your order may be cancelled for a number of reasons. The most common reasons for this are:-

  • High demand of goods – In this event, you will receive an email confirming the cancellation and what to do next.
  • If you requested a cancellation. You’ll receive a confirmation email once this has been done.
  • If we’ve been unsuccessful in delivering the order to your chosen delivery address.
  • All risk in the Products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the address specified in your order or collected from our store (as appropriate) and we will not be liable for a refund or a replacement in the event the address you specified is incorrect.
  • If payment was not successful
  • If the order was not collected from the selected store within the collection period of 7 days

All payments will be charged once your order is confirmed. This is applicable on both credit and debit cards.

When you place an order on our website, we will reply to you with an email confirming your order and all delivery and billing address details, including all the items you have ordered.

Please check that all the information is correct on this confirmation email as incorrect information can cause delays on your order.

Refunds & Returns Information

BYFT.Store is dedicated to making your shopping experience seamless. We will be happy to refund or exchange any item(s)* that you are not completely satisfied with, as long as they are returned in an unused condition and in their original packaging, within 7 days of receipt of your order with a copy of the Invoice.

Please visit our Terms & Conditions of Sale page for full details.

How do refunds work with Buy Now Pay Later?

All refunds will be issued according to the store’s policy for returns and cancellations. Once the store has registered your return or cancellation with the Shop Now Pay Later provider, your refund will be processed. Here’s what you can expect with your refund:

  1. If the refunded amount is less than the remaining payments, then the remaining payments will be adjusted against accordingly.
  2. If the refunded amount is more than the remaining payments, then the remaining payments will be cancelled, and the rest will be refunded.

Discount Voucher Information

Please be aware that once you’ve applied the voucher code, it cannot be used again, so please do not apply it until you’re sure that you’re ready to place and pay for your order.

Most common reasons for promotion codes not working are: being out of date; being applied to products that are not eligible or the set order limit not being reached.

If you’re still having problems, you can also contact us using our quick form and we’ll be happy to explain how you can redeem your discount online.

We’re sorry that you haven’t received your confirmation email. If our email address is not in your address book or safe list, it may have been classed as spam mail, meaning that it might not have appeared in your inbox. It is also worth checking that your email address has been entered into your account correctly. Usually, our confirmation emails are usually sent within a few minutes of an order being placed. However, when our site is very busy, you may have to wait a little bit longer before you receive your email.