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Shipping policy

Shipping Policy

Last Updated: 01 April 2025

Welcome to BYFT Store, your trusted destination for premium home, lifestyle, and personalized products across the UAE and GCC. We are committed to delivering your orders quickly, securely, and with the highest level of care.

Please review the details below to understand our shipping processes, timelines, and applicable charges.

Order Processing

  • Order Confirmation: You will receive an order confirmation email once your purchase is completed.
  • Processing Time:
    • Ready-to-Ship Items: 1–2 business days
    • Personalized/Made-to-Order Products: 3–5 business days (may vary by product type and vendor)
    • Vendor Fulfilled Products: Usually processed in 2–4 business days (timelines are shown on product pages)
  • Note: Orders placed on weekends or public holidays will be processed the next business day.

Shipping Coverage

We currently ship to the following locations:

  • United Arab Emirates – All 7 Emirates
  • GCC Countries – Saudi Arabia, Kuwait, Oman, Bahrain, Qatar
    (Available on select products; customs duties may apply)

Shipping Methods & Delivery Timelines

We offer several delivery options for your convenience:

Location

Method

Timeline

Charges

Dubai, Sharjah, Ajman

Standard

1–3 business days

AED 10 + VAT (Free for orders over AED 99)

Abu Dhabi, Al Ain, Ras Al Khaimah & other emirates

Standard

2–5 business days

AED 24 + VAT

Across UAE

Express

Same or next business day

AED 30

Dubai

In-warehouse Pickup

Within 24 hours of confirmation

Free

GCC Countries

International Shipping

5–10 business days

Available on select products; customs duties may apply

 

  • Personalized Products: Please allow 2–4 additional working days for customization.
  • Split Shipments: Orders may arrive in multiple shipments depending on the vendor/product location.

International Duties & Taxes (GCC Orders)

  • International shipments may incur import duties and taxes upon arrival in the destination country.
  • These charges are the responsibility of the customer.
  • BYFT Store is not liable for delays caused by customs clearance.

Delivery Attempts & Re-Delivery

  • Our courier partners will attempt delivery up to 2 times.
  • If delivery fails due to:
    • Incorrect address or phone number
    • Customer unavailability
      Re-delivery charges may apply.

Order Tracking

To track your order:

  • Log in to your account at www.byft.store
  • View the latest updates in the My Orders section.

Shipping Delays & Exceptions

While we strive to deliver on time, the following may occasionally cause delays:

  • Public holidays
  • Extreme weather conditions
  • Vendor-related delays
  • Extended time for personalized orders

We will notify you promptly in the event of any significant delays.

 

Need Help? Contact Us

For any shipping-related queries, feel free to reach out:

Email: online@byft.store
Call: +971 800-2938
WhatsApp: +971 52 516 3679
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