Help & FAQs

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

We offer a Home Delivery service.
(1) Home Delivery – Small items
(2) Home Delivery – Large items.
Times and cost for deliveries will vary depending on the location. For more information, please Contact us

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Saturdays will receive a reply the following Monday, but possibly sooner.

We currently ship only to the United Arab Emirates. To enquire about shipping to a different destination, please contact us.

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

Items must be returned within 7 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Refunds are processed within 7 working days from when we receive the item(s).

Please be aware that once you’ve applied the voucher code, it cannot be used again. The coupon should not apply to items on sale. Per-item coupons will only work if the item is not on sale. Per-cart coupons will only work if there are items in the cart that are not on sale., so please do not apply it until you’re sure that you’re ready to place and pay for your order.

Most common reasons for promotion codes not working are: being out of date; being applied to products that are not eligible or the set order limit not being reached.

If you’re still having problems, you can also contact us using our quick form and we’ll be happy to explain how you can redeem your discount online.

At BYFT Store, we prioritize the security of your online transactions and strive to provide a seamless shopping experience. Below, you’ll find information about our order verification process and the security measures we have in place to protect your personal information.ice representative call the customer to verify the order details. This can include confirming the order items, delivery address, and contact information. Assure the customer that the call is for security purposes and to ensure a smooth delivery process.

Upon placing an order on our website, you’ll receive an initial confirmation email with details of your purchase.

Unfortunately, Cash on Delivery is not available for personalized or made-to-order products. These items are crafted exclusively for you, and we require prepayment to begin processing. You can securely pay using Tabby, CCAvenue, or Stripe at checkout.

We utilize trusted payment gateways with advanced encryption to safeguard your financial information during transactions.

Your personal and financial data is encrypted to protect it from unauthorized access or interception.

We conduct regular security audits and updates to maintain the integrity of our systems and protect against emerging threats.

We adhere to industry standards and regulations, including PCI DSS (Payment Card Industry Data Security Standard), to ensure the highest level of security for your online transactions.

Our verification process helps protect your personal information from unauthorized access or misuse.

By verifying orders and ensuring the legitimacy of transactions, we minimize the risk of fraudulent activity.

Our commitment to security and transparency builds trust and confidence in our brand, giving you peace of mind when shopping with us.