Shipping policy

Shipping Policy

Last Updated: 21 May 2026

Welcome to BYFT.Store, your trusted destination for premium home, lifestyle, and personalized products across the UAE and GCC. We are committed to delivering your orders quickly, securely, and with the highest level of care.

Please review the details below to understand our shipping processes, timelines, and applicable charges.

Temporary Shipping Cost Update
Due to the current situation, our delivery partners have levied a 30% increase in shipment costs over the standard shipping charges mentioned below.
This temporary surcharge will be applicable on all relevant deliveries until further notice. The final shipping charge will be shown at checkout before payment confirmation.

We are continuously monitoring the situation and will update our shipping charges once delivery partner rates return to normal.

Order Processing

• Order Confirmation: You will receive an order confirmation email once your purchase is completed.
• Processing Time:
• Ready-to-Ship Items: 1–2 business days
• Personalized/Made-to-Order Products: 3–5 business days (may vary by product type and vendor)
• Vendor Fulfilled Products: Usually processed in 2–4 business days (timelines are shown on product pages)
• Note: Orders placed on weekends or public holidays will be processed the next business day.

Shipping Coverage

We currently ship to the following locations:

• United Arab Emirates – All 7 Emirates
• GCC Countries – Saudi Arabia, Kuwait, Oman, Bahrain, Qatar
  (Available on select products; customs duties may apply)

Shipping Methods & Delivery Timelines

We offer several delivery options for your convenience:

Location	Method	Timeline	Charges
Dubai, Sharjah, Ajman	Standard	1–3 business days	AED 13 Inc.VAT (Free for orders over AED 99) + AED 10 for COD
Abu Dhabi, Al Ain, Ras Al Khaimah & other emirates	Standard	2–5 business days	AED 19.5 Inc.VAT (Free for orders over AED 99) + AED 10 for COD
Across UAE	Express	Same or next business day	AED 30
Dubai	In-warehouse Pickup	Within 24 hours of confirmation	Free
GCC Countries	International Shipping	5–10 business days	Available on select products; customs duties may apply

 

• Personalized Products: Please allow 2–4 additional working days for customization.
• Split Shipments: Orders may arrive in multiple shipments depending on the vendor/product location.

International Duties & Taxes (GCC Orders)

• International shipments may incur import duties and taxes upon arrival in the destination country.
• These charges are the responsibility of the customer.
• BYFT Store is not liable for delays caused by customs clearance.

Delivery Attempts & Re-Delivery

• Our courier partners will attempt delivery up to 2 times.
• If delivery fails due to:
• Incorrect address or phone number
• Customer unavailability
  Re-delivery charges may apply.

Order Tracking

To track your order:

• Log in to your account at www.byft.store
• View the latest updates in the My Orders section.

Shipping Delays & Exceptions

While we strive to deliver on time, the following may occasionally cause delays:

• Public holidays
• Extreme weather conditions
• Vendor-related delays
• Extended time for personalized orders

We will notify you promptly in the event of any significant delays.

 

Need Help? Contact Us

For any shipping-related queries, feel free to reach out:

Email: online@byft.store
Call: +971 800-2938
WhatsApp: +971 52 516 3679